1) Please email to faqs_description within 7 days upon you receiving your item, including an explanation with photographs for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once you receive the email from faqs_description which states the return is approved, please send back the items to the address listed in email as soon as possible, and please make sure to use local post office service.(such as Post Office, USPS, Royal Post…).
3) Once receive the return item, we will process the case in 3 to 5 business days. Items returned in unacceptable condition will not be refunded and cannot be shipped back to you. Please allow up to two billing cycles for it to be credited to your account, please kindly note that the refund efficiency also depends on the credit card bank’s processing-cycle.
