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Our Commitment to Satisfaction
Discount-Dress.com focuses on providing excellent products and creating enjoyable shopping experience to our customers. Our Return and Cancellation Policies were created to help customers to handle all kinds of return cases.
If you can’t find the answers to your questions from our Return and Cancellation Policies on this page, please email to faqs_description and our service team will reply to you within 24 hours (during business days).
Cancellation Policy
We understand that ordering a dress for your special occasion is an important undertaking. However, it is important to note that our dresses are custom-made, once production process begins, Labor Costs and Material Costs will be incurred.
- Orders cancelled within 24 hours after payment confirmation: you will get a full refund.
- Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Once the item been delivered, the order can’t be cancelled.
If you would like to cancel your order, please send an email stating your order number and telephone number to faqs_description. We will calculate the cancellation time according to the time of the email is received.
Return Policy
Please email to faqs_description if you want to return the item within 7 days upon receiving it. Please attach full sight photographs of your items in the email, which will help you to obtain more efficient help and solution from us.
Please note that returning packages needs prior approval from Customer Service.
If you are returning dresses or accessories, please make sure they are in original condition - unworn, unwashed, unaltered, undamaged and clean.
1. Wrong Dresses Received
If we shipped you an incorrect item or the item with wrong color (Color differences due to the display settings of your computer monitor are not included), you have following three options:
1) You can keep the incorrect item and we will send you the right one as soon as possible.
2) You can keep the incorrect item, and we will send you 50% refund of the original item price. Shipping fee can’t be refunded,
3) You can return the dress and get a full refund.
2. Sizing or Fitting Issues
As all of our dresses and clothing are hand-sewn, approximately one inch in either direction of the specified measurements is acceptable. We will recheck the detail size before we arrange shipment; therefore, size mistake is rarely.
In addition, our dresses are made with additional fabric in the seams; you can make minor (about 2 inch in either direction) adjustments at a local tailor’s easily.
If you feel the size deviation is too large to be normal, please email to faqs_description to get guide and help.
3、Return Flawless Products
If you want to return or exchange flawless products, you will need to pay 60% of the dress price as restocking fee, and shipping cost is not returnable. You need to pay the shipping cost for return the dress as well. Please note that returning packages need prior approval from Customer Service.
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Return Process
1) Please email to faqs_description within 7 days upon you receiving your item, including an explanation with photographs for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once you receive the email from faqs_description which states the return is approved, please send back the items to the address listed in email as soon as possible, and please make sure to use local post office service.(such as Post Office, USPS, Royal Post…).
3) Once receive the return item, we will process the case in 3 to 5 business days. Items returned in unacceptable condition will not be refunded and cannot be shipped back to you. Please allow up to two billing cycles for it to be credited to your account, please kindly note that the refund efficiency also depends on the credit card bank's processing-cycle.
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